Please provide the information below. Columbia Vietnam will respond as soon as possible.

Order code *

Phone *

Email *

Topic *

Detail *

Reason *

PLEASE ENSURE THAT YOU HAVE REVIEWED AND CAREFULLY CHECKED COLUMBIA VIETNAM RETURN & EXCHANGE POLICY BEFORE FILLING OUT THE REQUEST FORM

I have read and confirm that the product meets the conditions for exchange or refund. *

Items Not Supported for Exchange or Return:

Underwear / Bra	Accessories / Equipment
Bags / Backpacks	Hats / Sunglasses

Conditions:

The product must be unused, unwashed, and free from any unusual odors.
The product must be in its original condition, with its original packaging and tags attached.
The customer must have order information available from the website.
The product must not have any damage caused by improper storage or handling by the user.
Shoes must be in their original box with the original tags attached. Do not apply adhesive tape or stickers to the box, and do not alter the product's original condition in any way.
Installment payments are not eligible for refunds.

Product Return Information

Product Name - Size - Color *

Quantity

Return Method *

New Product Exchange Information

Product Name - Size - Color - Product Link *

Amount *

Please note that customers are required to pay the price difference if they choose a product with a higher value than the original item.
If the selected product is out of stock, Columbia Vietnam will notify you and reissue a coupon so you can continue shopping on the website.

NOTE:

You will receive a response within 24 hours via email or hotline from Columbia Vietnam after your request is submitted.
Once you receive the return code, please prepare the return product properly and completely. Nhat Tin Delivery will verify the item with you upon pickup before delivering the new product (applies to valid requests).
If the returned product does not meet the required conditions (missing tags/labels, used, incorrect item, etc.), Nhat Tin will refuse the exchange, and your request will be closed.
Columbia Vietnam offers free two-way shipping (including return and new delivery). You do not need to pay any additional shipping costs (except for the price difference, which will be detailed in the order confirmation email).

Previous Payment Method *

Bank Name *

Beneficiary *

Bank Account *

PLEASE ENSURE THAT YOU ENTER THE CORRECT INFORMATION – UNDER ARMOUR VIETNAM WILL NOT BE HELD RESPONSIBLE IN THE EVENT THAT INCORRECT INFORMATION IS PROVIDED.

NOTE:

You will receive a response within 24 hours via email or hotline from Columbia Vietnam after your request has been submitted.
Upon receiving the return code, please repackage the order, including tags and accompanying gifts (if any), into the original Columbia Vietnam box (or another cardboard box). Products not properly packaged will be refused by the shipping service.
Columbia Vietnam currently collaborates exclusively with Nhat Tin Logistics (or you may drop off the product at a Nhat Tin branch). Columbia Vietnam will contact you via email or phone if additional return/exchange information is required.
Columbia Vietnam will inspect the quality of the returned product at the warehouse and proceed with the refund or issue a shopping code. If the product does not meet the requirements, Columbia Vietnam will notify you and return the product to you.
Columbia Vietnam provides free return shipping. You do not need to pay any additional shipping fees.
For more details, please refer to: Refund Time and Methods

Size *

Amount *

If the product is out of stock, Columbia will notify you and issue a coupon code for you to continue shopping on the website.
Columbia will not refund the price difference if you choose a product with a lower price.

NOTE:

You will receive a response within 24 hours via email or hotline from Columbia after your request has been submitted.
Upon receiving the return code, please prepare the correct and complete product for return. Nhat Tin Logistics will inspect the product with you before delivering the new product (applicable for valid requests).
If the product does not meet the standards (missing tags/labels, used, incorrect product, etc.), Nhat Tin Logistics will refuse the return or exchange, and your request will be closed.
Columbia offers free two-way shipping (including return and exchange). You do not need to pay any additional shipping fees.

NOTE:

You will receive a response within 24 hours via email or hotline from Columbia Vietnam after your request has been submitted.
Upon receiving the return code, please repackage the order, including tags and accompanying gifts (if any), into the original Columbia Vietnam box (or another cardboard box). Unpackaged products will be refused by the shipping service.
Columbia Vietnam currently collaborates exclusively with Nhat Tin Logistics (or you may drop off the product at a Nhat Tin branch). Columbia Vietnam will contact you via email/phone if additional return/exchange information is required.
Columbia Vietnam will conduct a quality inspection of the returned product at the warehouse and proceed with the refund or issue a shopping code. If the product does not meet the requirements, Columbia Vietnam will notify you and return the product to you.
Columbia Vietnam provides free return shipping. You do not need to pay any additional shipping fees.
For more details, please refer to: Refund Time and Methods

Reason *

Payment Method *

*Columbia will contact you via the phone number provided for delivery if confirmation is needed.

Important Note: Installment payment orders are not eligible for refunds—only store credit or replacement vouchers will be issued.

Columbia looks forward to serving you on your next purchase!

Visit Columbia Vietnam now to enjoy exclusive deals and exciting offers from Columbia!

*IN CASE YOUR ORDER HAS BEEN CANCELED BUT STILL GETS DELIVERED – PLEASE KINDLY REFUSE TO ACCEPT THE PACKAGE

Tpe of Invoice *

Full Name of Buyer *

Personal Tax Code

Citizen ID

Address *

Company Name *

Name of Buyer

Company Tax Code *

Address *

Note:

- Columbia Vietnam will issue the invoice based on the information provided by the customer. Please double-check your details carefully, as we are not responsible for any errors or incomplete information.

- Requests submitted after the order has been successfully delivered will not be valid.

- Columbia Vietnam sends e-invoices via email. Please check your Inbox/Spam/Junk folders. If you need the invoice to be resent, please contact ce@columbia.vn (from 10:00 AM to 10:00 PM daily, excluding public holidays).

Thank you for reaching out to Columbia Việt Nam!

Your request has been received and is currently being processed. We will get back to you via email within 24 working hours.

If your issue requires urgent assistance, please contact us via our hotline at 1900 63 64 01 (from 09:00 AM to 06:00 PM).

Thank you for reaching out to Columbia Việt Nam!

Your request has been received and is currently being processed. We will get back to you via email within 24 working hours.

If your issue requires urgent assistance, please contact us via our hotline at 1900 63 64 01 (from 09:00 AM to 06:00 PM).

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Product Return Information

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